Technical Trainer

Job Purpose

To assist the technical training manager in providing the training, technical and warranty support required to service workshop.

Principal Accountabilities

• To impart training for workshop employees
• To Provide reports indicating training attended per each service workshop and ensure proper training is provided to all service staff
• To assist in planning yearly training schedules for service advisors & technicians
• To prepare report and calculate compliance of the required certification ratio for service advisors and technicians
• Coordinate with technical team to facilitate training related to non-FIR issues
• To support in working closely with the technical team in solving and/or escalated technical issues received from workshop or reception
• To provide support for on-site training and support for service workshop requirements
• To execute the skills contest categories - SA Skills contest, General Job Technician skills contest, body and paint technicians skills contest
• To prepare necessary reports and MIS related to monthly TSM evaluation of all service workshops
• To assist in execution of customer service excellence awards scores
• To execute Toyota Service campaign procedures are properly set and coordinated to all service workshops

Required Qualifications

• Bachelor degree
• Automotive technical training for Technicians & Service Advisors
• Automotive experience
• Coordinate training activity