Service Promotion Representative

Job Purpose

Responsible for supporting sales operations, enhancing customer experience, and driving additional revenue through proactive customer engagement and data-driven follow-up. The role requires flexibility to support multiple branches and act as a backup resource when required.

Principal Accountabilities

• Conduct timely customer callbacks to follow up on inquiries, service utilization, and post-sales feedback.
• Ensure all customer communications are handled professionally to improve satisfaction and retention
• Identify and support upselling opportunities by promoting value-added services such as tinting, PPF, and related products
• Clearly communicate service benefits to customers to increase conversion rates.
• Act as a replacement for sales promoters and sales executives during leave, off-duty periods, or absences
• Maintain accurate customer records and databases
• Prepare and update reports related to customer follow-ups, conversions, and sales performance
• Convert pending or unutilized tint opportunities into confirmed sales through effective communication and coordination
• Support and operate across different branches throughout the year based on business requirements

Required Qualifications

• Minimum of 2 years of experience
• Bachelors Degree
• Advanced communication skills
• Ability to multi-task