Senior Technical Specialist

Job Purpose

Serves as the fix-it-right support for the division. Support in clarifying customer's concerns by road testing vehicles and informs the workshop of findings. Coordinates with the customer service group for all technical related issues.

Principal Accountabilities

• Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue
• Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information
• Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing
• Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unentended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu
• Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns
• Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations.
• Respond to all technical inquiries from all the branches by phone and if necessary go to the place and provide technical assistance
• Provides technical support to customers for all technical related inquiries
• Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues
• Conduct technical training to team members and customers when required
• Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns
• Attends TMC certification training for enhancement of technical skills

Required Qualifications

• Minimum Diploma
• Years of experiene: 5 years
• Automotive experience
• Technical Diagnosis & Troubleshooting
• Training capabilities