Sales Associate (Lexus)

Job Purpose

To support the sales team in managing showroom operations, handling customer enquiries, and assisting in the conversion of leads into sales. This role ensures smooth customer experience by maintaining showroom standards, supporting documentation, and assisting Sales Executives in day-to-day sales activities.

Principal Accountabilities

• Support the Sales Executive in handling showroom customers and responding to initial enquiries in a professional manner.
• Assist in maintaining showroom appearance, vehicle display standards, and ensuring vehicles are properly always arranged.
• Record customer details and update basic information in the system under supervision to support lead tracking and follow-ups. Support in updating  DCM /T -Connect
• Assist in maintaining accurate documentation related to vehicle sales, ensuring proper filing and compliance with company procedures.
• Support in preparing vehicles for display and customer viewing, including coordination for test drive readiness.
• Assist customers by providing basic product information and guiding them to the appropriate Sales Executive for detailed consultation.
• Help in collecting and organizing customer feedback and enquiry details to support sales reporting and analysis.
• Support showroom activities, promotions, and sales campaigns as directed by the sales team.
• Assist in coordinating vehicle delivery preparation with internal teams including PDI and Sales Administration.
• Ensure adherence to company policies, procedures, and customer service standards always.
• Provide administrative and operational support to the sales team as required for smooth showroom functioning.

Required Qualifications

Education - Bachelor's Degree

Specialization - Automotive Sales

Years of Experience - 3 to 5 Years