ERP Analyst

Job Purpose

We are seeking a skilled SAP DBM/VSS Functional Consultant with strong expertise in after-sales service operations. The candidate will have proven experience in implementing, configuring and supporting SAP Vehicle Sales & Service (VSS) / Dealer Business Management (DBM) modules, specifically in service, workshop and warranty management processes. The consultant will beresponsible for optimizing after-sales operations, enhancing customer satisfaction and ensuring seamless integration with other SAP modules.

Principal Accountabilities

• Provide functional support and implement enhancements for after-sales service processes in SAP DBM/VSS.
• Configure and manage critical areas of after-sales operations, including service order processing, workshop management, vehicle service scheduling, resource planning, warranty and claims management, and parts and accessories management, ensuring efficient dealership service operations.
• Collaborate with business stakeholders to gather requirements, analyze business needs, and deliver effective SAP solutions.
• Ensure seamless integration of DBM/VSS with related SAP modules such as MM, SD, FI/CO, and CRM.
• Troubleshoot functional/system issues, prepare documentation, and deliver end-user training and support.
• Support system upgrades, rollouts, and process improvements in after-sales operations.
• Work closely with SAP ABAP developers to design and deliver custom enhancements, reports, and interfaces.
• Engage in requirement gathering, preparation of functional specifications, and collaboration with technical teams to implement solutions.
• Demonstrate strong problem-solving and communication skills, with the ability to interact effectively with business users.
• Apply deep knowledge of workshop operations, warranty/claims management, and parts management to support businessobjectives.

Required Qualifications

• Bachelors Degree in Computer Science or any other relevant field of study
• ITIL Foundation or Project Management certifications (PMP / PRINCE2 / Agile) are considered an added advantage.
• 5–8 years of total SAP experience with at least 3–5 years in SAP DBM (Dealer Business Management) implementations, rollouts, or support.
• Hands-on experience in at least 2 full life cycle implementations of SAP DBM.
• Proven track record in requirement gathering, gap analysis, system configuration, UAT, training, and post go-live support.xposure to integration with SAP SD, MM, FICO, CRM, and SuccessFactors is highly desirable.
• Experience in working with global templates and localizations (especially GCC / Middle East automotive setups is a plus).