Delivery Executive

Job Purpose

Responsible for registration, production explanation and delivery of new vehicles to AAM customers through a standardize vehicle delivery process that aims to achieve customer satisfaction.

Principal Accountabilities

• Verify new vehicle delivery documents for correctness and completion. Verify vehicle data matches SAP including vehicle correction, if any. 
• Verify delivery documents match physical information of new vehicles including color, model etc. Ensure that vehicle is ready for customer collection. 
• Arrange customer appointments and ensure efficient distribution of delivery schedule with the goal of customer satisfaction.
• Obtain customer acceptance prior to vehicle registration.
• Provide registration documents to VRIU Traffic Representative for vehicle registration. After the vehicle is registered, verify the registration card matches the delivery documents and number plate physically.      
• Update registration data in SAP. Perform Vehicle Handover and create SAP gate pass. Issue warranty booklets.
• Provide complete explanation of vehicle features to customers. Ensure that all questions related to the new vehicle are well handled. 
• Report any vehicle fault to the Sales team immediately to communicate with the customer.
• Hand over gate pass, key and AAM Gifts to customer.
• Capture vehicle photos (all sides) and ensure vehicle is scanned (Yard out to customer) via LMS app. 
• Ensure that all registration cards related to bank and in-house deals are properly submitted to the Finance Department in a timely manner.
• Ensure that all related delivery files and records (Conclusion, Finance, Scanned Delivery Documents, etc.) are accurately updated and maintained. 

Required Qualifications

• Diploma or Bachelor's degree in any business-related field
• Strong Excel skills, including report creation and data tracking
• Strong communication skills with the ability to deal with internal and external stakeholders
• Highly organized with the ability to multitask across competing priorities in a fast-paced environment
• Minimum of 3 years of work experience, Automotive industry's exposure is a plus