Customer Service Representative
Date:
Jun 29, 2026
Location:
Doha
Company:
Al Abdulghani Motors
Job Requisition ID:
1555
Job Purpose
Support showroom operations by enhancing customer engagement, assisting sales activities, and providing customer service and fleet support to ensure seamless customer experience.
Principal Accountabilities
- Greet customers warmly upon arrival and ensure a welcoming showroom environment.
- Understand customer needs and direct them to the appropriate Sales Executive or another department.
- Support CRM activities, Call the customer over the phone or email and maintain records of Sales force Opportunities.
- Support showroom events, campaigns, and promotions.
- Identify opportunities to improve processes and enhance customer experience
- Collect daily walk in customers list and report to management as communicated
- Handle escalated complaints from call centers and social media professionally.
- Assist with fleet operations including vehicle replacements, inspections, and maintenance.
- Inspect vehicles on return, ensure settlement of payments, and coordinate accident reports.
- Submit accurate ad-hoc reports.
- Review daily test-drives dashboard/Report and act accordingly.
Required Qualifications
- Diploma or Bachelor's degree in any business-related field
- Bilingual
- Intermediate Excel skills, including report creation and data tracking
- Strong communication skills with the ability to deal with internal and external stakeholders
- Highly organized with the ability to multitask across competing priorities in a fast-paced environment
- Minimum of 3 years of work experience, Automotive industry's exposure is a plus