Customer Service Representative

Job Purpose

Focus on driving customers by providing premium customer experience and support to ensure a smooth Sales journey.

Principal Accountabilities

• Greet customers warmly upon arrival and ensure a welcoming showroom environment
• Understand customer needs and guide them to the appropriate Sales Executive or respective department
• Support CRM activities, Call the customer over the phone or email and maintain records of Sales force Opportunities
• Manage front desk operations including calls, emails, and correspondence
• Support showroom and outdoor events, campaigns, and promotions
• Identify opportunities to improve processes and enhance customer experience
• Track and showroom walk-in customers and record in digital devise
• Collect customer feedback or survey
• Encourage customers to download and use Toyota applications

Required Qualifications

• Strong communication skills
• Customer oriented
• Basic knowledge of CRM systems and MS Office
• Diploma in reqiured