Customer Service Representative

Job Purpose

Focus on driving sales for Kinto (Rental) mobility products while providing key customer service and fleet support to ensure a smooth rental experience.

Principal Accountabilities

• Engage with customers across various channels to understand needs, promote KINTO products, and recommend suitable rental solutions to achieve sales targets.

• Manage leads and customer interactions through Salesforce CRM, ensuring accurate and up-to-date records.

• Process online and in-person reservations, verify documents, prepare contracts, handle payments, and issue receipts.

• Monitor and manage bookings via platforms such as Booking.com and Self Drive.

• Explain rental terms, coordinate vehicle handovers, and ensure service quality and compliance with company policies.

• Address and resolve customer complaints with professionalism and empathy, including escalations from the call center and social media.

• Support fleet operations, including vehicle inspections, replacements, maintenance coordination, and accident report handling.

• Identify opportunities to improve processes and enhance overall customer satisfaction.

Required Qualifications

• Bachelor’s degree required

• Minimum 2 years experience in rental or fleet operations

• Bilingual in Arabic and English (written and spoken)

• Strong customer service and professional communication skills

• Proven sales ability with confidence in customer engagement