Call Center Agent

Job Purpose

As a Call Center Agent you need to adopt a customer-oriented approach and the ability to address any customer inquires efficently and effectively. Achieveing the set targets and ensuring a structured and professional customer experience journey. 

Principal Accountabilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.

• Make outbound calls to follow up on customer issues or to inform them of new products and services.

• Record details of customer interactions, transactions, and complaints.

• Provide accurate information to customers regarding products, services, and policies.

• Work collaboratively with other team members to improve customer service.

• Handle customer complaints and escalate issues as necessary.

• Maintain a high level of confidentiality.

Required Qualifications

• Minimum Bachelor's Degree.

• Previous experience in a call center or customer service role (Preferred).

• Strong communication and listening skills.

• Ability to multitask and work in a fast-paced environment.

• Basic computer skills and proficiency in using CRM software.

• Patience and a customer-oriented attitude.