Call Center Agent

Job Purpose

To provide excellent Customer Service through telephone interaction  and  conducting Customer Satisfaction Surveys. To handle and resolve customer concerns and enquiries in a respectful, courteous and polite manner and  to ensure that AAB customers remain satisfied.

Principal Accountabilities

• Adheres to company policies & procedures.
• Handles Inquiries, Requests, Sales and Service Campaigns and Complaints received via Inbound and Outbound Call
• Conducts Customer Satisfaction surveys  for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED
• Contacts Recall Customers
• Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments
• To document important information that transpired during the call.
• Update customer data in SAP.
• Maintain or Exceed the Target for Call Quality
• Maintain or Exceed the Target for Total Number of Surveys done
• Support the CRM Department with all activities as and when required by management

Required Qualifications

• Bachelors Degree
• Call Center Experience - Minimum 3 Years
• Bilingual - Arabic & English is a must
• Good communication skills
• Multitasking