Associate - Operations (CashMyCar)

Job Purpose

The Associate - Operations (CashMyCar)is responsible for managing, engaging, and expanding the Al Abdulghani Motors (AAM) Trader Network. This role ensures maximum trader participation in the given live bidding windows, monitors bidding health, resolves trader account issues, and facilitates the seamless processing of vehicles from the physical hub to the winning commercial buyers.

Principal Accountabilities

• Monitor the live 30-minute bidding platform continuously to ensure active participation and healthy competitive tension among traders for all submitted units.
• Act as the immediate operational point of contact for external traders during active bidding windows to resolve system issues or provide brief technical clarifications.
• Manage No-Bid Situations (AAM Backup Plan): Monitor the live 30-minute auction closely. If an inspected vehicle is about to expire with zero offers from external used car traders, immediately step in to secure a backup bid.
• Onboard and train new used car dealers and commercial traders onto the CashMyCar digital platform, expanding the network to drive higher volumes of bids.
• Maintain regular communication with the trader community to gather feedback on vehicle inventory quality, inspection report formats, and system usability.
• Enforce platform rules and compliance standards, handling instances of traders’ non-compliance, late payments, or bidding retractions, all in coordination with the legal department.
• Notify the winning trader immediately upon customer acceptance of the final bid price and issue the commercial invoice.
• Secure and verify the collection of the 2.5% commercial trader commission fee for each successfully closed transaction.
• Coordinate with the Purchase Executive and the Driver to schedule vehicle collections, ensuring winning traders pick up assets within agreed SLAs.

Required Qualifications

• Education - Diploma
• Years of Experience - 3 -5 Years
• Experience working with Traders
• Strong communication skills - bilingual (Arabic & English) is a must
• Intermediate in Excel
• Knowledge in transferring vehicles