Internal Audit Specialist-Technical

Job Summary:

• Perform regular and systematic audits of automotive service centers, workshops, and technicians to evaluate their compliance with industry standards, manufacturer guidelines, and company policies.
• Assess the quality of service provided by automotive technicians, ensuring that repairs and maintenance are performed accurately and efficiently, and that customer service standards are met.
• Ensure that automotive service centers adhere to relevant regulations, manufacturer guidelines, company policies, safety standards, environmental policies, and legal requirements. 
• Maintain detailed audit records and prepare comprehensive reports summarizing findings, highlighting areas of non-compliance, and recommending corrective actions.
• Identify opportunities for process improvement and efficiency enhancement within automotive service operations, fostering continuous improvement in service quality.
• Stay up-to-date with the latest automotive technologies, tools, and diagnostic equipment to ensure that service centers are equipped with the necessary resources for efficient and accurate repairs.
• Analyze customer feedback and complaints related to automotive service quality and evaluate how service centers effectively addresses these issues and improve customer satisfaction.

Qualifications/Requirements:

• Bachelor’s Degree: In fields such as Accounting, Finance, Business Administration, Information Technology, or a related field.
• Experience in Auditing: A minimum of 3-5 years of experience in internal auditing, preferably in a technical or IT-focused role.
• Understanding of Audit Methodologies and Standards: Knowledge of internal audit methodologies, risk assessments, and control frameworks (e.g., COSO, COBIT).
• IT Systems Knowledge: Familiarity with IT systems and infrastructure, including understanding of cybersecurity risks and IT governance.
• Data Analysis Skills: Proficiency in using data analysis tools and techniques for audit purposes