Concierge Manager

Job Description:

We are seeking a dedicated and detail-oriented Concierge Manager to join our luxury division. This role is pivotal in providing high-end, personalized services to our exquisite clientele, ensuring their experiences are as luxurious and seamless as the vehicles we offer.

Key Responsibilities:

1. Client Relations: Build and maintain strong relationships with customers, offering personalized assistance and ensuring their needs and preferences are met with the highest standard of service.
2. Service Coordination: Coordinate and oversee all aspects of the customer experience, from initial contact to post-purchase follow-up, ensuring a smooth, efficient, and enjoyable process.
3. Brand Ambassador: Represent the brand with integrity and sophistication, embodying its values and standards in every customer interaction.
4. Feedback Management: Actively solicit and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.
5. Team Collaboration: Work closely with sales, service, and other departments to ensure a cohesive approach to customer care and to resolve any issues promptly and effectively.
6. Event Planning: Organize and manage exclusive events and experiences for customers, enhancing brand loyalty and engagement.
7. Market Awareness: Stay informed about the latest trends in luxury automotive services and customer care, and suggest innovative ideas to keep our services ahead of the curve.

Qualifications:

• Proven experience in a concierge role or similar, preferably in the luxury automotive sector or high-end hospitality.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele.
• Strong organizational and multitasking abilities, with meticulous attention to detail.
• A passion for the Lexus brand and a deep understanding of the luxury market.
• Ability to work flexibly, including weekends and evenings as required.

Qualifications:

• Proven experience in a concierge role or similar, preferably in the luxury automotive sector or high-end hospitality.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele.
• Strong organizational and multitasking abilities, with meticulous attention to detail.
• A passion for the brand and a deep understanding of the luxury market.
• Ability to work flexibly, including weekends and evenings as when required.