Call Center Agent

Job Description:

We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing efficient and effective customer service. This role requires excellent communication skills, a customer-oriented approach, and the ability to resolve issues promptly.

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to follow up on customer issues or to inform them of new products and services.
• Record details of customer interactions, transactions, and complaints.
• Provide accurate information to customers regarding products, services, and policies.
• Work collaboratively with other team members to improve customer service.
• Handle customer complaints and escalate issues as necessary.
• Maintain a high level of confidentiality.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Strong communication and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and proficiency in using CRM software.
• Patience and a customer-oriented attitude.